All our arrangements are fundamental and adventure-based; we do not/cannot provide luxury for such events. Basic facilities like toilets, food, and accommodation are kept minimal to match the adventure experience.
1.
In case of unforeseen weather conditions, government restrictions, natural disasters, or sudden permission issues, certain activities may be cancelled. We will do our best to provide a feasible alternative or offer a rescheduling option. However, no monetary refund will be provided under such circumstances.
2.
Refund Policy:
- Departure Day or Less Than 48 Hours Before Departure: No refund.
- Anytime More Than 48 Hours Before Departure: Full refund with 10% cancellation charges.
- No Refund or Cancellation once you reach the property or on the event day, regardless of participation.
3.
You agree to indemnify yourself against risks involved in such outdoor adventures. These may include trekking, water activities, height-based activities, and terrain-based risks, which vary from destination to destination.
4.
In case of damage or loss of equipment/items belonging to Escape2Explore or the third-party resort/property, the responsible participant will be liable to bear the cost of repair or replacement.
5.
We have designated pick-up and drop-off points. Participants are requested to arrange their transport accordingly. Delays or missed pick-ups due to personal reasons will not be compensated.
6.
We rely on third-party transport vendors and do not have direct control over vehicle quality, punctuality, or driver conduct. While such issues are rare, clients with specific preferences should inquire before registration.
7.
Escape2Explore is not liable for any personal injuries, accidents, or health complications that may occur during the trek or resort activities.
8.
Consumption of alcohol, smoking, misbehavior, or causing delay during any part of the trip will lead to immediate termination without warning, and no refund will be granted. Such individuals must arrange return transport independently.
9.
Littering, smoking, and consumption of alcohol are strictly banned during treks. Responsible environmental behavior is expected at all times.
10.
For resort-based stays, please note:
- Check-in and check-out timings must be strictly followed.
- Any damage to resort property (rooms, gear, recreational items) must be compensated for by the participant.
- Resort amenities are basic and shared in nature, unless explicitly stated.
- Some resort activities (like ziplining, kayaking, etc.) are subject to availability and weather.
11.
For trekking events:
- Trekking involves physical exertion. Participants with medical conditions are advised to consult a doctor before registering.
- Trail routes may be changed based on forest department guidelines or weather.
- Delay in reaching the base point due to personal reasons may lead to missed treks, for which no compensation will be provided.
12.
For multi-day trips:
- Please carry all essentials, including ID proofs, clothing, medication, and gear as instructed.
- Any deviations from the planned itinerary due to participant behaviour or force majeure will not be compensated.
